Contact Us – JUNJIE

Common queries answered

Frequently asked Questions

1. How can I get in touch with JUNJIE customer service?

You can reach out to our dedicated customer service team via the following methods:

Phone: Dial +86 13560685032. Our service hours are from 9:00 am to 6:00 pm, Monday to Saturday.
Email: Send an email to info@junjie666.com. We usually respond to emails within 24 business hours.
In – person: Visit us at our physical address: Room 201, Building 2, Xiangxue Shopping Center, Guangzhou.

2. What are your business hours for in - person visits?

Our store at Guangzhou Xiangxue Shopping Center (Room 201, Building 2) is open from 10:00 am to 9:00 pm every day.

3. I sent an email but haven't received a reply yet. How long does it usually take?

We strive to reply to all emails within 24 business hours. If you haven’t received a response after this time, please check your spam or junk mail folder. If still not found, feel free to call us at +86 13560685032 for a quicker resolution.

4. Is the phone number +86 13560685032 a toll - free number?

No, the number +86 13560685032 is not a toll – free number. Standard call charges may apply according to your mobile service provider.

5. Can I send a package or letter to your address?

Yes, you can send packages or letters to our address: Room 201, Building 2, Xiangxue Shopping Center, Guangzhou. However, if it’s related to an order inquiry or return, it’s recommended to contact us via email or phone first for specific instructions.